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Shipping & Returns

FREE SHIPPING ON ORDERS OVER $79.00 IN CANADA

Please see Shipping discounts and costs for details

*Please Note: Refrigerated and Frozen Items are for Local Delivery and Pick-Up Only.  Grocery items do not qualify for Free Shipping.

**If you are purchasing a refrigerated probiotic product, it will be out of refrigeration for the shipping and delivery period. By ordering a refrigerated probiotic, you are agreeing to this.

 ***Some products will not be in the exact same packaging as displayed on our site.  We do our best to keep images of products up to date.

Shipping Discounts & Costs

Save on shipping costs! In Canada, you qualify for FREE shipping** if your order is $79.00 or more before tax. Free shipping is automatically calculated at checkout. Please choose the right option for shipping while checking out. Orders under $79.00 are subject to a $10.00 shipping fee in Canada**.

Orders made on the weekend will be shipped the following business day in most cases.

*** Eastern Standard Time for all orders

Processing & Shipping Times 

Orders will require 1-3 business days for processing and preparation for shipping. Depending upon the method of shipping that is selected your order should be received 1-5 business days after the processing period. 

Rural and Remote areas 

Certain locations do require additional shipping charges. These areas do not qualify for flat rate shipping or free shipping. If this is the case, we will email you before shipping your order. 

Northern regions and remote areas – a location that is far removed from major urban centres or that receives infrequent service. All remote areas are listed in Table 9.

Airstage Locations

Locations where mail must be airlifted more than 6+ months of the year. Click here for a full list of postal codes ineligible for free economy shipping*

Cancellations 

If after placing an order you decide that you would like to cancel it, we will attempt to accommodate your cancellation. The period that cancellation is possible in the early stages of processing. Unfortunately, after the packaging phase has started we will not be able to cancel your order. 

Returns 

At Fiddleheads, we want to ensure that our customers are satisfied with not only the products we provide but also the experience of purchasing them.

We will accept returns of unopened products within 14 days of purchase.
Products that are opened or marked as final sale can not be returned at this time.

Please contact our customer support team for any inquiries into returns and we will be happy to discuss our policies and hopefully lead you in a direction that is suitable for you.

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